Shipping policy

Thank you for choosing Next World Exotics (NWE) for your rare plant, reptile, and crystal needs.

Before purchasing, please review the following Purchase, Shipping, and Care Policies.
By placing an order through our website, social media, or live auctions, you agree to all terms below.

 

1. Purchasing From Us

  • You must be 18 years or older to make a purchase.
  • Repeatedly bidding without intent to purchase or failing to pay for an auction win may result in a ban from future sales or auctions.
  • Order Cancellations:
  • You may cancel or modify an order for a full refund until Friday at 12 PM (EST). All orders are pulled on Friday and are closed Saturday and Sunday.
  • Any changes or cancellations made on Friday through Monday incur a 20% restocking fee or may be missed and your items shipped with no returns.
  • Giveaway & Game Nights: Orders cannot be canceled or swapped. Participation implies acceptance of all outcomes.

 

2. Plant Processing & Shipping

Where We Ship

  • We ship within the U.S.
  • International shipping is available via DHL or Air Cargo.
    • Phytosanitary certificates are included at no cost.
    • Minimum order requirements apply — contact us for export terms.

 

When We Ship

Shipping cycle: Friday–Thursday
Shipping day: Tuesday 

Friday marks the start of a new shipping cycle, and Thursday is the cutoff.

Because we pull and prepare the previous shipping cycle’s orders every Friday, any order placed on Friday or later cannot be added to the upcoming Tuesday shipment and will ship in the next shipping cycle.

Examples

  • An order placed on Thursday, January 1 will ship on Tuesday, January 6.
  • An order placed on Friday, January 2 will ship on Tuesday, January 13.

Orders ship every Tuesday.

We may delay shipments due to extreme weather to protect your plants. Customers will be notified if a shipment is held.

How We Ship

  • Plants are shipped via UPS 2nd Day Air unless you upgrade to Next Day Air.
  • Weather Add-Ons:

Heat packs requirements:

    • High temps under 60 - Low temps under 45

cryo packs requirements:

    • Temps over 95

If temperatures exceed these ranges and the correct add-ons are not purchased, your Live Arrival Guarantee is void.

When purchased, insulation is automatically added to your package if needed.

Combined Orders

    • Orders placed within the same shipping week cycle ( Friday - Thursday ) will be automatically combined, if safe to do so, to save you on shipping cost.
    • To combine across platforms, the name and shipping address must match exactly.
    • Orders with mismatched details will ship separately.
  • Cutoff for Additions/Holds: All requests must be submitted by Friday 12 PM (EST).
  • We do not hold or combine orders across multiple weeks, unless deemed necessary by our team.
  • Shipping overages from combined orders are automatically refunded the Wednesday or Thursday after shipping. This is an extra service we provide so please be patient.

  • Cacti are shipped bare root unless otherwise requested. All other plants ship in pot.
  • Every plant and crystal is recorded on video prior to packaging to verify condition and accuracy.
  • Tracking information is emailed once your order ships.
  • Please unbox your plants with an unboxing video of each plant being unwrapping within 3 hours of delivery to maintain eligibility for guarantees.

 

3. Weather Packaging Requirements

  • Heat packs, insulation, and cryo packs must be purchased before Friday at 12:00 PM (EST).

Heat packs requirements:

    • High temp under 60 - Low temp under 45

cryo packs requirements:

    • Temps over 95
  • Failure to purchase the appropriate materials for extreme temperatures voids all guarantees.
  • We reserve the right to hold shipments during unsafe weather and will notify customers directly.

 

4. Live Arrival Guarantee & Terms

We guarantee live arrival for all plants shipped under the correct conditions.
 Shipping stress is normal and manageable, but if your plant arrives dead or severely damaged, you must contact us within 3 hours of delivery with an unboxing video of the plant being unwrapped. 

Eligibility Requirements

  • The shipment must be received on the first delivery attempt or picked up the same day.
  • You must provide:
    1. Photos of the unopened package.
    2. A full unboxing video showing the unpacking process, including unwrapping the plant.
    3. Submit clear video and photos of the plants immediately after unboxing to our team on the platform you purchased from. You can email videos to nwesales@gmail.com

How the Guarantee Works

  • Contact us (within the 3 hour window) and send all photos and videos, including any extra details.
  • If the plant is dead we will offer a replacement to go out in your next order to save you on shipping. 
  • If your plant is not dead but you're concerned about its condition, please reach out to us on the same platform where you made your purchase:
    • Include all relevant details and a short video so we can assess the situation. After reviewing, if we agree the plant is unlikely to live, we’ll arrange a replacement.
    •  If we believe it will survive we’ll direct you to share photos and conditions in our Facebook group, where you'll receive detailed care instructions. By following these instructions and our policies, your guarantee will be extended up to 30 days.

  • We do not cover loose leaves or cosmetic damage, as these are common occurrences during shipping. However, these may be eligible for coverage under our Extended Guarantee.

    • Certain plant species are particularly prone to leaf loss during transit due to their natural growth habits and sensitivity to environmental changes.

    •  

      High Leaf Drop Varieties, The following plants commonly lose most or all of their leaves during shipping:
    • Dorstenia, Begonia, Euphorbia.
    • This is normal behavior and does not indicate that the plant is unhealthy. These plants typically recover and regrow foliage once acclimated.
    • Moderate Leaf Loss Varieties The following plants may lose a noticeable amount of leaves during transit:
    •  Alocasia, Homalomena, Anthurium
    • Leaf loss in these species is expected due to shipping stress and changes in light, humidity, and temperature. These conditions are considered normal shipping stress and are not eligible for refunds or replacements. 

Actions That Void the Guarantee

  • Repotting, trimming, or altering the plant in any way before we respond to your claim.
  • Rude or abusive communication with our staff.
  • Filing a third-party claim (Shopify, PayPal, etc.) before contacting us.
  • The shipping address provided by the customer is an incorrect or incomplete address.
  • Failing to unbox the plant and contact us within 3 hours of delivery.
  • No unboxing and unwrapping video.

 

5. Insurance & Carrier Delays

  • We automatically insure all packages for their full value at no extra cost.
  • While we assist with claims, we are not responsible for delays, mishandling, or damage caused by carriers.
  • For damaged or lost packages:
    • Damaged box: Photograph within 3 hours before opening.
    • Lost box: We’ll open a UPS claim and provide updates; replacements or credits are issued upon approval.
    • Minor shipping stress does not qualify for a refund.

 

6. Plant Condition & Normal Shipping Stress

All plants are inspected before shipment to ensure root and overall health. We have video footage of each plant just prior to packing which you can request.
Minor cosmetic imperfections are normal and expected during transit.

Common, non-refundable issues include:

  • Bent, torn, or yellowing leaves
  • Broken petioles or blemishes
  • Shipping stress or temporary wilting

The above are common for a plant that has been in a box void of light and subject to rapid climate change. However they do recover just fine once away from the stress and able to peacefully acclimate.

These conditions are not eligible for refunds or replacements. Join our Facebook Educational Care Group for recovery guidance.

 

 

7. Pest Policy

  • We operate an outdoor nursery, and occasional pests are a natural occurrence.
  • All plants are treated with systemic pesticide. We conduct full nursery treatments on a pest rotation schedule.
  • In addition to treating on a schedule, we use beneficial insects in our indoor facility. Please message us before treating, as to avoid killing them.
  • Always quarantine new arrivals before introducing them to your collection.
  • For assistance or severe cases (rare), contact us — we’ll walk you through treatment options such as Neem or Captain Jack’s Dead Bug Brew.
  • We do not have a guarantee, or do refunds, or partial refunds for bugs.

 

8. Arrival & Unboxing Instructions

Upon Delivery

  • Photograph your package immediately upon receipt.
  • Try to be home for delivery, or leave instructions for a shaded drop-off area.
  • Avoid leaving packages outdoors for more than a few hours.
  • Record your unboxing process clearly; this is required for replacements.

 

9. Care for New Arrivals

For the first 2–3 weeks:

DO NOT:

  • Repot or trim your plant, this causes excessive stress and will slow down acclimation.
  • Panic over minor yellowing or broken leaves — this is normal. All outside plants have some yellow leaves, this is for energy conservation often due to stress.

DO:

  • Leave the plant in its provided media for at least 2 weeks.
  • Pot bare-root plants into your chosen substrate immediately.
  • Provide appropriate light, water, and drainage.
  • Quarantine all new plants during acclimation.
  • Contact us with any questions before taking action — we’re happy to help.

 

10. Crystal Orders

If a crystal arrives broken:

  1. You may keep it and receive a 50% credit if you prefer to repair it yourself.
  2. Or return it (safely packed and shipped at your expense) for a full-value credit.

 

11. Replacements & Credits

If a problem occurs:

  • Contact us within 3 hours of delivery with:
    • Unboxing video
    • Photos of the box and plant
    • A clear explanation of the issue
  • We aim to respond within 2 business days.
  • Return shipping (if required) is the buyer’s responsibility.
  • Orders shipped to the wrong address are not covered.
  • Shipping costs are non-refundable.
  • Claims submitted after 3 hours are ineligible for replacement or refund.

 

12. Final Notes

We work hard to ensure every customer is delighted with their experience. Please be kind, follow our instructions, and reach out promptly. Our team genuinely wants to help. If something should happen to fall outside of our terms you can always message us, we will do what we can to help.

🌿 Next World Exotics
 Where rarity meets responsibility,  we’re here to grow with you.