Refund policy

Replacements

• Although we take great pride in our packing and plant care here at Next World Exotics, we are not immune to human error. If there is a problem with your plant please contact us within 3 hours of delivery time.

• By purchasing a plant at our store, through our website, through one of our live auctions or on any third-party platform, you agree to address any issues directly with us instead of involving a third party, excluding the outlined cases stated in our Plant processing and shipping section.

• When contacting us about a replacement, please provide us with the recorded unboxing video, pictures of the package, and pictures of the plant in question. In your message, provide detailed information on why you feel the plant is not in proper condition. We do our best to respond to any issues as soon as possible but in some cases it may take up to 2 business days to receive our reply.

• With this information we will do our best to help you and your plant. In any case that a refund is issued, a 20% restocking fee may be deducted from the overall refund prior to issuance. We may request that the plant be shipped back to us, in which case, return shipping is not covered by us.

• We are not responsible for any packages sent to a wrong address so please double check your shipping address when checking out. Failure to check your correct shipping address voids our guarantee.

• For online sales, replacements are only allowed for reasons explicitly stated in our Purchase and Shipping Policies. There are no replacements for any reason if you do not contact us within 3 hours of delivery time and provide us with pictures showing any potential issues, as well as detailed information on why you feel your plants are not in satisfactory condition. The pictures and detailed information must be sent via text, email, Facebook Messenger or Instagram. After this period, we cannot be held responsible for plants in your care.

• Shipping costs are non-refundable.